The healthcare professionals within Saint Catherine’s Hospice who provide your care will use your information to:

  • Confirm who you are when we contact you or when you contact us
  • Make decisions about your ongoing care and treatment
  • Make sure your care is safe and effective
  • Check the quality of your care
  • Enable us to contact your carer and/or next of kin as directed or consented to by you

We may also use your data, in an anonymised format, where you will not be personally identifiable, for one or more of the following purposes:

  • Check and report on how effective the hospice’s services are
  • To improve and develop our staff as part of our training programme [you will always be given the option to choose whether to be involved or not and we will only do so with your consent]
  • To help us manage and plan our services, and to constantly be able to review and improve
  • Investigate complaints, legal claims or important incidents
  • As part of a research project, to enable us to continually strive to offer the best possible care [your consent will be required first and you remain anonymous]
  • Ensure that money is used properly to pay for the services we provide
  • Make sure our services are planned to meet patients’ needs both now and into the future

Saint Catherine’s staff and volunteers are legally obligated to keep patient information strictly confidential. We may keep your information in written form or on computers or computerised system(s). The information held in these systems is primarily used for healthcare purposes, but may also be used for other non-healthcare related purposes, and shared with other statutory bodies/organisations to enable them to fulfil their statutory obligations, as detailed under the GDPR.

The information will only be shared with other organisations where there is a statutory obligation to do so, or with the agreement of our Caldicott Guardian. Whenever possible all information that identifies you in such instances will be removed.