Feedback and Complaints - Saint Catherine's

We take pride in our work

We would love to hear your feedback

On the services you’ve accessed at Saint Catherine’s, so that we can continue to improve these services for others who will need our care in the future. Whether you’ve got a positive experience to share or something you think we could do differently, we’d like to hear from you.

You can share anonymous feedback, by leaving the details area blank. If you’re happy to add your contact information, please do. If you consent, we may contact you to ask if we can include your comments in our training or feedback programme.

FEEDBACK QUESTIONNAIRE

Alternatively, you can write to us and send your feedback to

FREEPOST Saint Catherine’s

Throxenby Lane

Scarborough

YO12 5RE

Complaints

Please either write to the address given below or send an email to general@saintcatherines.org.uk and we will ensure that it is assigned to the relevant team.

Most difficulties can be resolved easily and quickly by speaking to the manager of the department involved. We will consider the issue promptly and try to resolve it suitably but informally. If you are not satisfied with the response or, if you prefer, you may speak to or write to the relevant senior department manager.

We will acknowledge receipt of your complaint within two working days. This may be a letter or phone call. We will investigate your complaint within two weeks of the date when you raised it with us. If it is not possible to do this we will notify you when we expect to complete the investigation. Your complaint will receive a full written response from the senior manager and the Chief executive will be informed.

If the complaint is upheld we will let you know what we are doing to ensure matters are put right in order to prevent this happening again.

If you are not happy with the response to your complaint, you may write to the Chief Executive or you may wish to write to the Chair of the Board of Trustees at Saint Catherine’s Hospice Trust, at the address underneath.

Ray Baird, Chief Executive

Saint Catherine’s Hospice

Throxenby Lane

Scarborough

North Yorkshire

YO12 5RE

Margaret Middlebrook, Chair of the Board of Trustees

Saint Catherine’s Hospice

Throxenby Lane

Scarborough

North Yorkshire

YO12 5RE